May 24, 2016

NICE Systems (NICE) to Acquire inContact (SAAS) in $940M Deal

Acquisition ushers in a new era in customer service with the two companies joining forces to provide a fully integrated cloud contact center solution suite.

NICE announced that it has entered a definitive agreement to acquire inContact, the cloud contact center. This acquisition ushers in a new era in customer service, where the two market leaders are joining forces to provide the industry’s first fully integrated and complete cloud contact center solution suite.

The combination of NICE’s WFO and Analytics solutions with inContact’s contact center cloud offerings allows the organization to take advantage of best-in-class customer service applications as they transition to the cloud. Moreover, the acquisition marks the first time that one vendor offers both contact center cloud infrastructure as well as the full range of WFO applications and Analytics, providing a seamless integrated environment.

This unique combination of contact center applications and platform also enables the transformation of the contact center to the Experience Center. The Experience Center connects customer, employee and omni-channel, using advanced analytics to drive personalization and smart action in real time, to stay ahead of the curve of ever-changing customer preference.

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