June 24, 2016

New ICANN study reports greater awareness & trust in the Domain Name System

The Global Consumer Survey was conducted by Nielsen on behalf of ICANN from April 12 – May 2 2016 and sampled 5,452 consumers.

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The Internet Corporation for Assigned Names and Numbers (ICANN) today published their findings from its Phase 2 Global Consumer Research Survey. Conducted by Nielsen, the study measured consumer attitudes toward the gTLD landscape and domain name system (DNS). Internet users were asked about aspects of consumer awareness, consumer choice, experience and trust.

The survey findings will inform the work of the team that is examining the impact of the New gTLD Program on consumer trust in the DNS.

Akram Atallah, president of ICANN’s Global Domains Division said:

Survey results show that overall awareness of generic top-level domain has grown when compared to the baseline study that was conducted last year and continues to grow. I encourage community members to review this important report to learn more about the current market, as well as to inform the numerous discussions that are occurring about subsequent rounds.

The key findings of the report are:

New generic top-level domains (gTLDs) showed a modest increase in awareness around the globe

  • More than half of respondents (52 percent) were aware of at least one new gTLD.
  • Awareness has particularly increased in North America (29 percent in 2015 vs. 38 percent in 2016), Asia Pacific (53 percent vs. 58 percent) and Europe (33 percent vs. 45 percent).
  • Reported visits to new gTLDs decreased (65 percent vs. 50 percent).

Awareness and trustworthiness remain high for well-known legacy TLDs

  • Of a subset of legacy TLDs, consumers were most aware of .COM (95 percent), .NET (88 percent) and .ORG (83 percent).
  • These TLDs rated highly (91 percent) as trustworthy destinations on the Internet.
  • ccTLDs are considered trustworthy by most consumers (95 percent) in regions where they are commonly used.

Consumers tie registration restrictions to trust

  • More than 70 percent of respondents favored some level of registration restrictions on both legacy and new gTLDs, an increase from 2015.
  • In thinking about new gTLDs, consumers expect the content of a website to closely match the implied meaning of the domain name at the second-level when considered in concert with the gTLD in which the name is registered.

Additional highlights include:

  • Overall, trust of the domain name industry relative to other technology-related industries has improved.
  • When asked to describe the purpose of gTLDs, respondents focused on the idea of structure to the Internet’s content. When asked what new gTLDs will provide, respondents said they will improve this structure, improve credibility and meet the demand for more domain names.
  • Globally, teens’ responses are similar to adults, though they show slightly more familiarity with new gTLDs, and use apps and wikis more than they rely on gTLDs for navigating online content.
  • Consumer concern about being a victim of online abusive behavior or cybercrime is relatively stable with 2015 numbers, though consumers do report being less comfortable providing personal information on a site using a new gTLD than a legacy gTLD or ccTLD.

The complete report can be viewed here. (PDF 2.88 MB)

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